Orders are instant and the processing for your DSL line will take 4-5 business days.

Signing up for Velcom’s DSL service via the web is safe and secure. Our sign up page uses Secure Sockets Layer (SSL) 128Bit encryption. This protocol is designed to create a secure connection to our server using public key encryption to protect your personal data as it travels over the Internet.

Yes, we are able to provide you with a static IP address for an additional $2/month.

Yes we allow servers on our Network.. Please contact us for more information..

With Velcom mail you can login from any Frame compatible web browser connected to the Internet. This allows Velcom Mail to be accessible from any computer with an Internet connection.

1. To access your Velcom Mail please follow the steps below:

2. Open a web browser such as Internet Explorer or Mozilla FireFox.

3. Go to the following URLwww.velcommail.com to sign in to your Velcom Mail account to access your web based e-mail.

4. Make sure you choose Advanced Login option there.

In the field “E-Mail Name” ensure that you enter yourname@velcom.ca as the E-mail name. The password will be the one which was assigned upon

sign up. For "Mailserver" please put mx1.velcom.ca

Once these fields are filled click on the “Login” button to launch the Velcom Mail interface.

This is an Email account usually provided by your host or ISP.

POP3 messages that you read in Velcom.com are not deleted from the server when you log out. If you delete a POP3 message in Velcom.com it is deleted from the server.

You must ensure that you choose a good password and always remember to logout. When you logout, Velcom.com can delete your cookie and stop access to your account until you login again. Velcom.com will only let one person at a time log into your account.

Velcom provides 24/7 technical support. You may contact our support department through e-mail, phone, live help or our ticket system. This information may be obtained on the support page.

ADSL LAN Extension is directly connected to the Internet and does not require a PPPoE client to establish a connection. Since it does not have a PPPoE session it is faster

The DSL modems are sent out as Regular Parcel and may take 2-3 business days for delivery. The modems are shipped out directly to your home. If no one is home at the time of delivery then the modem will be dropped off at your nearest post office. You will be required to pick up your DSL modem from the postal office.

Velcom doesn't provide modems, but you can always purchase or rent to own one. Please follow the link below for more information on options and prices. https://www.velcom.ca/renttoown.htm

Yes, there is onetime activation fee, it is $15.00 + tax.

Yes, the price for our modems is as follows: 1. SpeedTouch Home Edition (Bridge) - $40 + tax. *(Refurbished) 2. SpeedTouch Pro Edition (Bridge/Router) - $50 + tax. *(Refurbished) 3. SpeedTouch 516 (Bridge/Router) Purchase - $75 + tax. 4. SpeedTouch 585 (Bridge/Router/Wireless) - $125 + tax.

A Dynamic IP address is a non-permanent IP address which is automatically assigned to a client by a DHCP server. This IP is issued to the client in a lease and it has an expiration date. A Static IP address is a fixed IP address which is non-dynamic or changing. This means that your IP address and host name are stored in DNS and remain unchanged each log in.

Velcom currently offers a no cap service therefore there is no maximum data transfer for the month.

With our free hosting service you will receive 100MB of storage space (web space). The free hosting is for subdomain hosting only. For example: YourName.velcomweb.ca.

Our POP3 Server is:
mx1.velcom.ca

Simple Mail Transfer Protocol (SMTP) is a protocol used to send and receive email.

Our SMTP Server is:
mx1.velcom.ca

At Velcom we don't throttle any bandwidth on our network nor do we plan to in the future.

If you decide to cancel the DSL service within the first month then there is a $25 cancellation fee. Nevertheless, if you decide to cancel within the second month then there will not be any cancellation charges. However, if you intend on canceling your DSL service you must provide notice of the cancellation seven days before your next bill.

In order to use our DSL service you will require a DSL modem. You may rent or purchase a modem from Velcom. If the modem is not from Velcom then you'll be required to configure it with the necessary username and password. The username and password would have to be specified under the PPPoE connection settings of your DSL modem.

It may take 4-6 business days to get an active DSL line completed. Most activations are done within the 4 business days, however, some orders may take longer to complete depending on the area.

The following steps are required to add an email account to Outlook Express 5.0.

Click on Tools
Click on Accounts
Click on the Mail TAB at the top
Click on (your mail account)
Click on Properties on the right
Click on the Servers TAB at the top
Make Sure Remember Password has a Check Mark
Make sure Log on using Secure Password Authentication (SPA) is Unchecked

Yes, it is possible to get DSL without an existing phone line. In order to have an activate DSL connection online you will have to use our DRY DSL service. Your residential address will be required to determine how far your home is from the Central Office (CO). The Band rate required from the Central Office to your home is determined by the distance from the Central Office (CO).

DRY DSL is for residential and business locations with no active phone lines (no telephone number). It can take 5 to 10 business days to get activate DRY DSL.

The following charges may apply if applicable.

1) $25 - Moving during the first month of the activation date

2) $25 - For any cancellation within the first 30 days of the activation date.

3) $25 - For any speed change after activation
(ex: from 3 Meg to 5 Meg, 3 Meg to Basic, ...)

Regular Mail
1465539 Ontario Inc
50 Delta Park Blvd.
Unit 4
Brampton, Ontario
L6T5E8

A filter is a small electronic component that fits between your phone line and a regular voice device, such as a phone or fax.

All devices in the house except the DSL modem itself must be connected through filters. The filter is responsible for protecing the phone devices from high frequency noise on the line. In addition, the filter protects the DSL signal from being contaminated by high frequency noise added by analog phone devices or answering machines.

Unfortunately Velcom does not provide any warranty or guarantee on the pre-owned DSL modems. The pre-owned modems are sold as is and if there are any issues with the modems Velcom is not responsible or liable for the replacement of these modems. The pre-owned modems may only be exchanged within 5 business days however the customer must pay for the shipping of the parcel.

If you have regular ADSL service with us, not Dry DSL and your phone line information is changed (you cancel your phone line, switch to another phone line provider, get a new phone number from the same phone line provider) you need to inform us about the changes. As we provide service through your phone line, we need to have up-to-date information about your phone line.

If you require any information that is not covered in this FAQ page, please feel free to contact our support team. They will help you out with any additional questions you may have!